Supported & exempt accommodation

A good home, and the support to actually build a life from it.

We provide high-quality supported housing across the East of England, governed to institutional standards from day one — because the people who need this kind of housing deserve better than a bed and a box-ticking support contract.

See our approach Make a referral

“We built it before we launched it.”

Two properties, twelve rooms, refurbished to a high standard — acquired and funded with our own capital, before we approached a single local authority.


Property & Care Standards

Visibly Better Than the Sector Norm

Built to meet, and exceed, the National Supported Housing Standards ahead of them becoming mandatory. Generous rooms, regular cleaning of communal areas, and rapid-response repairs aligned to Awaab's Law.

Above Sector Norm Standards
Refurbished Bedroom Accommodation Private Bedroom Space

Generously Sized Rooms

Larger-than-typical rooms for genuine personal space, fresh neutral refurbishment, practical furnishings, and good natural daylight.

Standard: Generous room sizes · Fresh refurbishment · Quality furnishings
Communal Kitchen & Dining Shared Communal Spaces

Regular Cleaning of Communal Areas

Regular cleaning of communal areas — including shared kitchens, bathrooms, and hallways — supporting clean, well-kept shared living for every resident.

Standard: Regular communal cleaning · Shared kitchen & dining · Hygienic upkeep
Dignified Living Spaces Rapid-Response Care

Awaab's Law Aligned Repairs

24-hour emergency response, 5-day routine repair turnaround, out-of-hours coverage, and timestamped digital logs of all property repairs and incidents.

Standard: 24h emergency dispatch · Digital timestamp audit · Clean communal lounge
12
Rooms live today, refurbished to a high HMO standard
300+
People reported supported last year by our delivery partner
1:1
Dedicated keyworker support, so help matches the person, not a generic minimum
50
Property milestone by mid-2028, our Housing Association review point

We built the governance first. Then we opened the door.

Most of the reform now sweeping this sector — the Supported Housing Act, local authority gateway schemes, tighter Exempt Accommodation scrutiny — exists because too many providers treated support as an afterthought to the Housing Benefit claim. We built board oversight, independent audit, a resident voice route, and a published Modern Slavery Statement before we needed to, not after a council asked us to.

Read our governance standard →

Not about profit. New Place Homes is an asset-locked Community Interest Company. Surplus is reinvested in support quality and portfolio growth — it cannot be extracted as private profit.

The need is not evenly spread, and it rarely arrives as one problem.

People accessing housing-related support commonly present with three or more overlapping needs at once — which is exactly why we organise our support around the person, not the referral label that first brought them to us.

See the full picture →
58%
have three or more recorded support needs
56.6%
reoffending rate for sentences under 12 months

Latest

What we've been building.

All news →
Aug 2026
Governance

We published our first Modern Slavery Statement, voluntarily

We're well below the threshold that would make this a legal requirement. We're publishing it anyway, because transparency shouldn't wait for a law to demand it.

Aug 2026
Partnership

A strategic delivery partnership with Project Accountability CIC

Project Accountability report having supported over 300 people last year. We're proud to be working alongside them rather than trying to build that expertise from scratch ourselves.

Jul 2026
Property

Our first properties, refurbished to a high standard, are ready

Two properties, twelve rooms, acquired and refurbished at our own risk and cost — before we approached a single local authority.

Got someone who needs a genuine home?

A call or email, and we'll talk it through the same week.

Get in touch